Frequently Asked Questions

How to buy and pick up tickets, request refunds, and other purchase-related questions.

Learn more about Cinemark Movie Rewards, featuring Movie Club and Movie Fan.

Information on buying, registering, reloading and purchasing tickets with Cinemark gift cards.

Screening types, A/V equipment, and other information about private screenings and meetings.

Party options, policies, scheduling and more about having a birthday party at Cinemark.

Information about Cinemark Cash.

Learn more about Mobile Ordering.

Learn more about Cinemark Cinemark Gaming.

Learn more about Two-Factor Authentication.

Learn more about SMS Texts

Learn more about ScreenX

Learn more about Taylor Swift events at Cinemark.