Guest Services

View upcoming tickets and confirmation numbers.

View your purchases for movie tickets, VR, and more.

Unable to make your movie? Refund your ticket purchase.

Having trouble logging in? Reset your password.

Update your profile information, shipping information, and payment methods.

Change your email address for your account.

Edit your payments used for Cinemark.com purchases.

Manage your email newsletter subscription.

Have a gift card? Register it here.

View the balance on your Gift Card.

Looking for a gift? Purchase a Gift Card.

View the history of your Connection Points and Rewards.

View the Rewards in your Connections account.

Use your points and redeem Connection Rewards.

Scan your Connections ID to earn points for your purchases.

Edit your payment method for Movie Club.

How to buy and pick up tickets, request refunds, and other purchase-related questions.

Information on buying, registering, reloading and purchasing tickets with Cinemark gift cards.

Earning and spending points, rewards, and other Cinemark Connections information.

Browse the Frequently Asked Questions to learn more about Cinemark Movie Club.

See all Frequently Asked Questions