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Guest Services

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Tickets & Refunds

Look Up Confirmation Number

View upcoming tickets and confirmation numbers.

View Purchase History

View your purchases for movie tickets, VR, and more.

Unable to make your movie? Refund your ticket purchase.

Account & Payment

Having trouble logging in? Reset your password.

Update your profile information, shipping information, and payment methods.

Change Email Address

Change your email address for your account.

Edit Payment Method

Edit your payments used for Cinemark.com purchases.

Manage Email Subscriptions

Manage your email newsletter subscription.

Gift Cards

Register a Gift Card

Have a gift card? Register it here.

Looking for a gift? Purchase a Gift Card.

Check Gift Card Balance

Check Gift Card Balance

Movie Club

Edit Movie Club Payment Method

Edit your payment method for Movie Club.

Check Movie Club Credit Balance

View number of available credits for your Movie Club account.

Review Movie Club Credit Activity

View detailed list of Movie Club credit usage and renewals.

View Movie Club Payment Transactions

View recurring transaction details for previous monthly payments.

Browse the Frequently Asked Questions to learn more about Cinemark Movie Club.

Other Questions

Tickets & Refunds FAQ

How to buy and pick up tickets, request refunds, and other purchase-related questions.

Information on buying, registering, reloading and purchasing tickets with Cinemark gift cards.

See all Frequently Asked Questions

Still Have Questions?