Guest Services

Look Up Confirmation Number

View upcoming tickets and confirmation numbers.

View Purchase History

View your purchases for movie tickets, VR, and more.

Refund Tickets

Unable to make your movie? Refund your ticket purchase.

Reset Password

Having trouble logging in? Reset your password.

Update Profile

Update your profile information, shipping information, and payment methods.

Change Email Address

Change your email address for your account.

Edit Payment Method

Edit your payments used for Cinemark.com purchases.

Manage Email Subscriptions

Manage your email newsletter subscription.

Register a Gift Card

Have a gift card? Register it here.

Buy Gift Cards

Looking for a gift? Purchase a Gift Card.

View Your Points & Reward History

View the history of your Points and Rewards.

View Your Rewards

View your Rewards in your Movie Rewards account.

Redeem Rewards

Use your points and redeem Movie Rewards points.

Scan your Movie Rewards ID

Scan your Movie Rewards ID to earn points for your purchases.

FAQ

Frequently Asked Questions for Movie Rewards.

Edit Movie Club Payment Method

Edit your payment method for Movie Club.

Tickets & Refunds FAQ

How to buy and pick up tickets, request refunds, and other purchase-related questions.

Gift Cards FAQ

Information on buying, registering, reloading and purchasing tickets with Cinemark gift cards.

Movie Club FAQ

Browse the Frequently Asked Questions to learn more about Cinemark Movie Club.

All FAQs

See all Frequently Asked Questions

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