How can we help?

Get quick assistance with these popular topics and self-service options.

Refund Tickets

Change of Plans? No problem. Refund your upcoming tickets

Quick Help

• Find your tickets
• Exchange seats
• Check your gift card balance
• Look up confirmation number 
• Purchase History
• Cinemark Shop

Still Need Assistance? We're here to help

• Cinemark Cares: Learn more about the Cinemark Cares initiative
• Media Inquiries: Email us at [email protected]
• BCBSTX creates and publishes the Machine-Readable Files on behalf of Cinemark. View files
• For anything else, complete the form on this page or call 1-800-CINEMARK (1-800-246-3627)