Scan Member ID Profile & Payment Tickets Email Gift Card Sign In Sign Out Search Shopping Cart Edit Calendar External Site Phone Map Movie Club Facebook Twitter YouTube Instagram Help Connections Rewards History Warning Event Series Event Series Event Series Plus Minus Movie Rewards


There seems to be a problem...

Request a Refund

We're happy to help refund your ticket purchase. Already have a Cinemark account? Sign in to find the tickets you wish to refund.

Refund Policy

Refunds for Tickets Purchased on or in the Cinemark App

Tickets purchased through the Cinemark website or app can be refunded up until the showtime. Once the showtime for the ticket has passed, tickets are not refundable via the self-service option on

Refunds and Exchanges at the Theatre's Box Office

Tickets may be exchanged or refunded at the theatre's box office any time on or before the original date of the ticket. To exchange ticket purchases at the theatre, the credit card or gift card used in the online purchase must be presented at the box office. To refund ticket purchases at the theatre (minus the online fee), the confirmation number and credit card or gift card used in the online purchase must be presented at the box office to process a refund. Once the original date of the ticket has passed, tickets are not refundable.

In the unusual situation that a show is cancelled, you will be entitled to a refund for the full purchase price of your tickets, including any service charges. If you have any questions, please visit our Contact Us page and submit a request.

Refunds for Tickets Purchased through Fandango

Tickets purchased through Fandango must be refunded through Fandango. To receive a refund from Fandango, please contact them at least 2 hours before your movie showtime at 1-866-857-5191 or request a refund through Fandango’s customer service form. If you have any further questions regarding Fandango policies and procedures, please visit the Fandango customer service FAQ for more information.