Terms & Conditions Cinemark Movie Rewards - 2024
Cinemark Movie Rewards Terms and Conditions
These Cinemark Movie Rewards Terms and Conditions (the “Movie Rewards Terms”) apply if you enroll in the Cinemark Movie Rewards Program (the “Program”). These Movie Rewards Terms are also subject to, and hereby incorporate by reference, the Cinemark Terms of Service located at www.Cinemark.com/terms-of-service. (the “Terms of Service”). The Cinemark Movie Rewards Program is operated by Cinemark USA, Inc. (“Cinemark,” “us,” “our,” “we”). As a member of the Cinemark Movie Rewards Program (“Member”), you are either a member of “Movie Fan” or “Movie Club,” as further described in these Movie Rewards Terms, and are able to collect points and receive rewards and access other Member benefits (see below for details regarding enrollment in and the benefits, of each of Movie Fan and Movie Club.
1. Overview of Program Member Options.
a. Movie Fan Membership. Movie Fan is the free tier of the Program. Members of Movie Fan earn one point per dollar spent with Cinemark that can be redeemed for movie tickets, concession deals and movie swag. Members also get access to exclusive screenings and offers.
b. Movie Club Membership. Movie Club is the paid monthly membership tier of the Program. In addition to the benefits available for Members of Movie Fan, Members of Movie Club get one ticket credit per month that rolls over if unused and can be shared with friends or family, 20% off concessions (certain exceptions apply) every visit, and waived online fees. Movie Club membership fee may vary by location and, in certain instances, Movie Club members can opt to receive one ticket credit every other month for a lower membership fee. Additional terms that are applicable to Movie Club membership are set forth in Section 10 below.
2. Enrollment in the Program. To enroll in the Program, you must meet the terms for participation established by Cinemark. Once your enrollment is processed and accepted by us, we will establish an account in your name (“Account”) and assign you a member identification number (“User ID”). Access to your Account is through the Cinemark website www.cinemark.com (the “Site”) or the Cinemark mobile app (the “App”). Enrollment is limited to one Account per Member per email address.
If at the time you enroll in the Program, you do not elect to enroll as a Member of Movie Club, you will only receive benefits of Movie Fan.
3. Enrollment in Movie Club. THERE IS A FEE TO ENROLL IN MOVIE CLUB. You are not required to enroll in Movie Club in order to become a Member of the Program and use Movie Fan. Movie Club is separate and apart from Movie Fan and is subject to additional terms and conditions, as set forth in Section 10 below. You are neither automatically enrolled nor are required to enroll in Movie Club—you will be enrolled only if you elect to do so.
4. Participation; Modification of the Program. Enrollment, membership, and all related benefits of the Program are offered at our discretion. Cinemark reserves the right to unilaterally modify, suspend, or discontinue all or any portion of the Program in accordance with these Movie Rewards Terms and the Terms of Service. The financial terms of the Program and certain Rewards, as described below, as subject to change, including for example, for special or limited offers, so check the Movie Rewards page often.
5. Points under the Program
a. Earning Points. Members of the Program earn 1 point for every dollar spent prior to applicable sales tax. Points are earned through making certain purchases on the Site, through the App, and at participating Cinemark locations. At times, points may be earned via interactions with the Site or Cinemark social media accounts or by participating in bonus point promotional offers. Each purchase that qualifies to receive points constitutes a “Qualifying Purchase.” Points may not be earned or accrued by any deposit or transfer of funds to your Account. In order to accrue points when you make a Qualifying Purchase, you must identify yourself as a Member by presenting your User ID or required information when making the applicable purchase.
b. Tracking of Points. Points that you accrue through Qualifying Purchases will be posted to your Account. Most points will normally be posted to your Account within twenty-four (24) hours from the time of you make a Qualifying Purchase, but bonus points offered during promotional periods may take up to ten business days to post. We do not assume any liability for a failure to post points in a timely manner. You are solely responsible for checking your Account regularly to ensure that your points are properly credited. If proper credit does not appear on your activity statement, you should contact us through Contact Us and then provide any requested documentation to verify your purchase. We reserve the right to determine whether points should have been posted to your Account and to adjust your Account accordingly.
c. Participating Cinemark Locations; Cancellation of Points. Some Cinemark locations may not participate in the Program. Membership entitles you to earn points only from those Cinemark locations in the United States participating in the Program. We may refuse to record or honor points in your Account, or if already recorded, we may cancel them, if we cannot confirm that they were properly issued or obtained. We may also cancel recorded points if the point-issuing Cinemark location tells us to cancel the points (for example, because you returned or did not pay for products or services for which the points were issued). Neither we nor any participating Cinemark location is responsible for any Reward or offer which is no longer in effect.
d. Errors and Objections. If you believe that any Account summary showing the number of points in your Account is in error, you must notify the point-issuing Cinemark location, or contact us through the Site, within thirty (30) days of the date the point was or should have been issued or it will be deemed correct. You may be required to submit documentation (such as receipts) to support your claim. Members are responsible for contacting us at Contact Us to request points be added back for accidental redemption. However, we do not guarantee that points will be added back as requested.
e. Restrictions on Points. Points are not redeemable for cash. Points are not eligible for re-sale or exchange. There is a 24-hour daily points cap operating as follows: a maximum of 500 points or points on a maximum of 10 transactions may be earned within a 24-hour period. The Program points are not redeemable for discounts wherever prohibited by state law, including, for example, for alcoholic beverages, dairy, etc.
f. Restaurant Purchases. Points may be earned for restaurant purchases, excluding alcohol, at participating Cinemark locations.
g. Ineligible Purchases. Alcohol and gift card purchases are ineligible to earn points. However, points can be earned for purchases using a gift card. All family entertainment center activities and game purchases, as well as any family entertainment center restaurant purchases outside the movie theatre, are ineligible to earn points.
h. Tax Implications. Points are awarded based on the pre-tax subtotal of your transaction. The value of points given will be equivalent to the pre-tax dollar value of your purchase, rounded up to the nearest whole dollar for all transactions with 49 cents or less in change and rounded down to the nearest whole dollar for all transactions with a change of 50 cents or more.
i. Advance Ticket Purchases. Points earned for purchasing an advance ticket are placed in a “pending status” basket until the showtime has passed. If the ticket has not been refunded, the points will be added to the Account. If the ticket has been refunded, the points will be removed from the “pending status” basket and not added to the Account.
j. Disclaimer. NO POINTS MAY BE REDEEMED UNTIL THEY HAVE BEEN CREDITED TO THE MEMBER'S ACCOUNT. POINTS AND REWARDS HAVE A VALUE OF ONE 100TH OF ONE CENT, CANNOT BE CONVERTED INTO ANY CURRENCY, AND MAY BE CANCELED AT ANY TIME. SPECIFIC REWARDS MAY EXPIRE UNDER THE TERMS OF THE PROMOTIONAL PROGRAMS ESTABLISHED BY EACH PARTICIPATING CINEMARK LOCATION. Transactions upon which points are earned or redeemed and all Rewards are subject to all applicable legal rules and the terms and conditions set by the participating Cinemark locations, the Site, and third party websites accessed by a link in the Program page. You may not sell, exchange, charge or otherwise dispose of any points or Member benefits except in accordance with these Movie Rewards Terms.
k. Adjustments. In the case of any failure by you to follow these Movie Rewards Terms or any other fraud or abuse related to the Program, including but not limited to your engaging in a pattern of returning or canceling products or services after the corresponding points have been credited, as determined by us in our sole discretion, we reserve the right to make any adjustments to your Account at any time and to take appropriate administrative or legal action. In such a case, some or all of your points earned through the Program may be forfeited and your Account closed, and we reserve the right to seek reimbursement from you for the cost of any Reward you received upon redemption of points that are subsequently deducted from your Account.
l. Expiration of Points. Points will expire if not redeemed within a twelve-month period. At the time of expiration, all points will be void. Membership is not terminated upon expiration and forfeiture of points, and the Member can continue to accrue points through his/her Account.
6. Redemption of Points
a. Rewards. A Member may be able to redeem accrued points for benefits which may include, among other things, tickets, upgrades, discounts, coupons, collectible items, special offers, screenings, digital downloads and other Member-only benefits (“Reward(s)”). Certain Rewards are offered on a first-come, first-served basis due to limited quantities. Rewards will be removed from the “Rewards Carousel” once the limited capacity is met. Available Rewards are subject to change and may be subject to age-related restrictions solely at our discretion. We assume no liability for any delay in the removal of Rewards having met capacity. To redeem points to receive Rewards, you must log in to your Account. On the Movie Rewards Program Page in the Site, available Rewards will appear in the “Rewards Carousel.” Your points will automatically be applied to the transaction when you click “Redeem.” Points redeemed are applied on a first in, first out basis. Once you have redeemed points, you must follow any additional instructions appearing on the Rewards page in order to receive your Reward. Rewards may at times be provided by film studios. In these situations, the studios and not Cinemark control the nature, amount, and timing of the Rewards. We will not be taken to have waived any of our rights even if we allow redemption of points or honor Rewards when not required.
b. Movie Ticket Rewards. Members can redeem applicable number of points for 2D movie tickets (“Movie Ticket Reward”) as part of the Program. Upcharges may apply for any non-2D or premium format tickets. Movie Ticket Rewards issued to Movie Fan members will expire 90 days after issuance and will no longer be valid. If a ticket purchased using a Movie Ticket Reward is refunded, the Movie Ticket Reward will revert back to the original expiration date at issuance as applicable to the Movie Fan or Movie Club membership. Movie Ticket Rewards must be used before any Movie Club Credit (as defined in Section 10) can be used.
c. Coupons. Points may at times be redeemable for coupons. Each coupon is valid for one item only. There is a limit of one coupon per transaction. The coupon code and barcode must be visible for use. You may upgrade a free concession item to a larger size of the same item if you pay the difference in value between the item as listed on the coupon and the value of the larger sized item. Coupon offers are valid with Cinemark’s Annual Refillable Drink Cup and Popcorn Tub when applicable. Unless specified, coupons are not valid with any other promotions or discounts. Concession coupons may be combined with the concession discount available to Movie Club members, but any coupons will be applied prior to the application of any concession discount. Coupons are not valid for re-sale. Coupons may not be used for free or discounted purchases of alcoholic beverages. Coupons have cash value of
d. Digital Downloads. Points may at times be redeemable for digital downloads. Upon redemption of points for a digital download, the Member will be provided a code and a link to a third-party site.
e. Physical Items. Physical items issued as Rewards may be limited to one Reward per Member. The one-Reward limit applies regardless of the number of points in the Account at the time and immediately after points are redeemed for a given Reward. If points are redeemed for a physical Reward, the item will be fulfilled within 30 days of redemption. If the item received is damaged, the Member must provide photographic documentation of the damage to our guest services department at Contact Us. Points will not be refunded once an item has been sent to the fulfillment center for processing. If an item is proved to be damaged, Cinemark will offer the following: (1) a replacement item of the same type, provided available; (2) a replacement item of a similar type (e.g. an Incredibles water bottle replaced by a Jurassic World water bottle); (3) a replacement item of the same or equal retail value. If Member does not accept any of the replacement items, points will be refunded to the Account. The size of Rewards received upon redemption of points is not guaranteed (for example, if the Reward offered is a T-shirt, Cinemark does not guarantee the Member will receive their preferred T-shirt size). Points will not be refunded based on sizing issues. Points will be refunded to the Account if the item has not been delivered within 60 days of redemption.
f. Birthday Rewards. Members may be invited to redeem points for “Birthday Rewards.” Birthday Rewards are only redeemable one time per twelve-month period. Members must present their User ID and a separate valid form of identification at the time of redemption. Birthday Rewards are subject to change.
7. Sweepstakes. Members may at times have access to enter sweepstakes being conducted by Cinemark. Any such sweepstakes will be conducted separate and apart from the Program and governed entirely by its own terms and conditions. Alternate means of entry to any such sweepstakes will be available by visiting the Site.
8. Discontinuation; Suspension; Account Closure. To be considered active, a Member must have scanned his/her User ID or earned a Reward within the preceding twelve months. We may, in our sole discretion, at any time and without prior notice:
- Discontinue transmitting all or any part of the content related to the Program;
- Change, discontinue or limit access to the Program or any functionality, feature or other component of the Program; or
- Suspend or terminate your use of or access to your Account, upon giving you notice of such suspension or termination, if we reasonably believe you have breached these Movie Rewards Terms or the Terms of Service.
You may elect to close your Account at any time by notifying our guest services department at Contact Us. Upon closure, except with respect to those rights of Movie Club Members that survive account closure as described in Section 10, any rights to redeem points from that Account are forfeited.
9. Termination, Changes, and Breach: We may change any aspect of the Program including points issuing and redemption procedures or any Rewards in any respect, all without notice. For example, but without limitation, we may add, delete or change participating Cinemark locations, time limits for collection, redemption or use of points or Rewards; redemption conditions or procedures; or the value of purchases required for particular Rewards. Any changes will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change. We may, without affecting our other rights, terminate your enrollment and/or cancel your points and disclose only appropriate information requested by proper authorities (as applicable), if:
- no points are recorded in your Account for twenty-four (24) months;
- you commit fraud;
- you misrepresent any information;
- you violate these Movie Rewards Terms or the Terms of Service;
- you abuse your Program privileges; or
- you act in any other way to the detriment of us, our participating Cinemark locations, or the Program,
If points are cancelled for any reason, they become void without compensation.
10. Special Terms for Movie Club Members
a. Movie Club Membership Fee. Enrollment in the Movie Club program is on the basis of a monthly or annual membership fee (“Membership Fee”) as stated on our Movie Rewards page. The Membership Fee may vary based on your billing zip code and may or may not include applicable taxes. The Membership Fee and terms of enrollment will not be changed during the course of the membership term with the exception of when a Member updates their billing zip code, which may result in a change in the Membership Fee, as Movie Club membership prices and tax rates vary based on the theatre closest to a Member’s billing zip code. If the Membership Fee is changed, Cinemark will send an e-mail notification to the Member. Cinemark reserves the right to change the Membership Fee and terms of enrollment at the time of the membership renewal.
A Movie Club account is active and available for use immediately upon receipt of the confirmation email acknowledging creation of a Movie Club account at which point the Member constitutes a “Movie Club Member”. Enrollment is limited to one Movie Club account per Movie Club Member per email address. Cinemark requires that Movie Club Members be at least sixteen (16) years of age.
b. Movie Club Benefits. When you become a Movie Club Member you will receive the number of credits specified at the time you enroll in your membership (each, a “Credit”) redeemable for one (1) regular 2D movie ticket at participating Cinemark theatres (and except in certain Cinemark theatres where an upcharge may be added) and will be able to access members-only pricing on tickets and concessions at participating theaters. Credits can also be redeemed for concession purchases as stated on our Credits for Snacks page.
c. Applicable Terms and Conditions. Movie Club Members are automatically enrolled in the Program. As such, Movie Club Members are subject to the terms and conditions set forth in Sections 1-9 above in addition to the terms and conditions set forth in this Section 10. If there is a conflict between any terms in Sections 1-9 and this Section 10, the terms of this Section 10 shall control with respect to Movie Club membership.
d. Platinum Membership. Movie Club Members who meet the qualifying criteria set forth on www.Cinemark.com/movieclubplatinum within a calendar year will qualify for Movie Club Platinum membership (“Movie Club Platinum Member”). Identifiable customer transactions qualify as progress towards Platinum status, like purchasing tickets logged in to your Account on the Site or scanning your CMR QR code at the box office. You must be a full paying, monthly or annual Movie Club Member to achieve Platinum status. Platinum membership benefits begin immediately upon qualification, and last through the end of the following calendar year. Members can continue to earn Platinum Membership each calendar year to maintain benefits. Occasional promotional periods with lower qualification requirements may be utilized. Visit www.Cinemark.com/movieclubplatinum for the most up to date qualification requirements. Movie Club Platinum Members receive two (2) free bonus Credits immediately upon qualification, valid for two (2) regular 2d movie tickets or concession purchases. Movie Club Platinum Members also receive additional member-only discounts on concessions and the ability to purchase additional tickets at member prices.
e. Automatic Renewal of Movie Club Membership. Unless otherwise stated by Cinemark, Movie Club membership is offered on an automatic renewal basis, such that membership will renew for the same original time period (e.g., monthly or annually) unless canceled by Member prior to the end of the current billing cycle. To the extent that the U.S. state where your billing zip code is located has implemented an “automatic renewal law,” or similar laws involving mandatory subscription or cancellation procedures, Cinemark will at all times strive in good faith to comply with the requirements of your state’s automatic renewal requirements.
In general, at the time of your initial subscription, Cinemark will provide you all of the material terms regarding your chosen subscription (e.g., the renewal term, cost, and date by which the membership may be cancelled), as well as a confirmation/acknowledgment of the same after you sign-up. Any time following your successful initiation of a Movie Club membership, you may cancel your subscription prior to the next recurring renewal (as further described in section g below).
Cinemark will charge the credit card on record for the Membership Fee, at our discretion but typically approximately on the 30th day of the billing cycle for monthly membership, or approximately on the 30th day of the 11th month for annual membership automatic renewal. Cinemark will send the Member an e-mail notification in accordance with applicable law prior to charging the credit card for an annual membership renewal. The exact date for the next automatic billing will be displayed on the Member profile page of the Movie Club Account.
f. Credit Card Billing; Suspension. The Member is responsible for keeping the credit card information updated on the Movie Club Account. If the credit card on record cannot be charged for a particular billing period: (i) Cinemark will notify the Member, (ii) the Member’s Movie Club Account will be temporarily suspended, (iii) the Member will not be entitled to the Credit for that billing period unless Cinemark is able to successfully charge the Member for that billing period, and (iv) the Member will have a period of twenty-seven (27) days (the “Correction Period”) to provide new or updated credit card information. If the Member does not provide new or updated credit card information during the applicable Correction Period, the applicable Movie Club Account will be cancelled and Cinemark will send an e-mail to the Member notifying them of the cancellation of the Movie Club Account, effective as of the next renewal date. However, prior to any cancellation of the Movie Club Account, Cinemark may make multiple attempts to charge the credit card on record during the applicable Correction Period, and if Cinemark is able to successfully charge the credit card on record during the Correction Period, the Member will be charged for the applicable outstanding payment at that time. This may result in the Member being billed twice in the same month. The Member will receive the Credit associated with the applicable billing period if and when Cinemark is able to complete the charge during the Correction Period, whether because the Subscription Member provides new or updated credit card information, or because of Cinemark’s additional attempts to complete the charge.
g. Cancellation of Movie Club Membership. There is no required minimum enrollment period for Movie Club membership. Movie Club Members may cancel membership at any time through their Cinemark customer account by visiting the “Manage Your Membership” page located at www.Cinemark.com/movie-rewards and clicking/selecting the “Cancel Membership” link.
The cancellation will be effective from the billing cycle following the effective date of cancellation. The Membership Fee cannot be refunded. You will be able to use unused Credits following cancellation of your membership, however, all unused Credits remaining in the Movie Club Account expire six (6) months from the date of cancellation.
h. Use of Credits. Movie Club Members will receive one (1) Credit valid for one (1) regular 2D movie ticket during each month of membership. Except in certain theatres where an upcharge may be added, each Credit may be redeemed for one (1) regular 2D movie ticket or the Membership Fee paid for the Credit, whichever is higher. The Credit can be used to book tickets at any participating Cinemark theatre. Credits may be redeemed only for regular 2D tickets; upcharges will apply for any non-2D, premium format and special events tickets. Credits may also be redeemed at the concession stand for food and beverage items, excluding alcohol. The monthly membership fee PLUS any tax paid will be applied to the concession total. If a concession purchase is refunded, credit will automatically be added back to the Member's Movie Club account. Unused credits (“Rollover Credits”) rollover into the following month. Rollover Credits continue to rollover and may be used indefinitely in an active Movie Club Account. If a Movie Club Account is cancelled, all Rollover Credits expire six (6) months from the date of cancellation.
Credits may not be partially used; the entire Credit is to be used on booking one ticket or applied to concession total, excluding alcohol. Tickets booked with a Credit are transferrable and may be used by anyone. However, Credits may not be transferred and are only redeemable by the Movie Club Member who received the Credit in his/her Movie Club Account.
A Movie Club Member can use any number of available Credits in a single transaction. All outstanding Credits must be used prior to receiving the Movie Club membership price on additional tickets. However, the number of transactions on a Movie Club Account is limited to three (3) per day. All tickets purchased after the third transaction will be at the non-discounted price but service fees will be waived for all transactions. There are no limitations on number of transactions for the concessions discount.
i. Credit Refunds. If Credits are used to purchase tickets but the Member is unable to make the showtime, we will refund the Credit(s) (not cash value) to the Member’s Movie Club Account. The Member is not entitled to receive the cash value of any refunded tickets.
j. Limitations. A Credit is not a Gift Card and is not redeemable for cash; it may not be used for any transaction except the booking of one (1) regular 2D movie ticket or applied to a concession purchase, excluding alcohol. Credits cannot be refunded. However, tickets booked using the Credit may be exchanged for a new ticket, and concession purchases with credits applied can be refunded Credits will return to a Member's Movie Club Account automatically.
k. Movie Club Member Discount; Purchase Process. Movie Club Members will receive a 20% discount and Movie Club Platinum Members receive a 25% discount toward the purchase of all concessions, except on alcoholic beverages, dairy, or other items as prohibited by state law. Movie Club Members can purchase one companion ticket at the then current Movie Club Member price for each transaction in which a Credit is applied (regardless of how many Credits are applied in the transaction). If a Credit is not available to be applied (i.e., after all Credits have been exhausted) a Member may purchase two tickets at the then current Movie Club Member price per transaction. Movie Club Platinum Members can purchase up to five (5) tickets at the then current Movie Club Member price per transaction. Movie Club Members must present their User ID, or a print-out or email associated with their Movie Club Account to book a ticket at the point of sale. Members may book tickets online and will receive a confirmation number as with an ordinary purchase. Tickets booked using a Credit or member discount cannot be purchased at a Kiosk. No online fees or service fees are applied to transactions booked through an active Movie Club Account. Cinemark reserves the right to require customers to present an alternate form of identification, such as a valid photo ID, while booking a ticket at the box office with their Movie Club Account, if they cannot present a valid User ID.
l. More Information. Please refer to the FAQ page at cinemark.com for further details regarding the Movie Club program.