Scan Member ID Profile & Payment Tickets Email Gift Card Sign In Sign Out Search Shopping Cart Edit Calendar External Site Phone Map Movie Club Facebook Twitter YouTube Instagram Help Connections Rewards History Warning Event Series Event Series Event Series Plus Minus

Quick Assistance

Tickets & Refunds:
Look Up Confirmation Number and View Upcoming Tickets
Refund Upcoming Tickets

Gift Cards:
Check your Cinemark gift card balance

Theatre Policies:
Bag & Package Policy
Refund Policy
Rating Policy

View all Frequently Asked Questions

Still Need Assistance? We're here to help

Email us by completing the form
Call us 1-800-CINEMARK (1-800-246-3627)

Corporate Office

Cinemark USA, Inc.
3900 Dallas Parkway, Suite 500
Plano, TX 75093-7865

Employee Assistance

Current and Former Employee Forms: Find the form you need for address changes, tax documents, payments and more
Verification of employment and/or wages: Access instructions and FAQ now