Mobile Ordering FAQ
Mobile Ordering is the quick and easy way to order your favorite Cinemark concessions ahead of time at cinemark.com or in our app.
After selecting your tickets at a participating theatre, you’ll be given the option to add food and drink items to your order. After you make your selections, they will be added to your total purchase.
When checking out, you can choose to either pick up your items at the dedicated pick-up counter in the concessions area or have your items delivered to your seat for a $2 fee per order.
If you chose Guest Pickup, head straight to the dedicated Guest Pickup area in the concessions area. Proceed to the rack and match the guest pickup number with the number that’s printed on the bag sticker to get your items.
If you chose delivery, your items will be delivered directly to your seat during the delivery window shown on your order confirmation. Be sure to be at your seat during the delivery window so you can receive your items. If you arrive late, our server will leave a printed card at your seat, which you can take to the online pick-up counter in the concessions area to get your order.
Online ordering for food and drinks is available only at select theatres. View all participating theatres. Check back soon if it’s not yet available at your theatre.
Many of our most popular concessions items are available at this time. More of your favorites will be added in the future, so keep checking back.
Our seat delivery option allows you to completely skip the concession stand and have your concessions delivered right to your seat when you arrive.
In order to provide this personalized delivery service, a minimal service fee of $2 is charged per order when that option is selected. Please note delivery/pickup charges are not refundable.
No, tipping is not required or accepted.
At this time, online ordering for food and drink is only available while purchasing your tickets. If you have not yet purchased tickets, you may purchase tickets and add food and drink items to your online order. Note, delivery may not be available for ticket purchases close to showtime to ensure our team members have time to prepare and deliver all orders. You can show your QR code at the online pick-up counter to get your items.
For counter pick up, you can head straight to the online pickup counter to get your items.
For delivery, if you arrive to your seat after the delivery window, there will be a card on your seat letting you know we attempted to deliver your order. Simply take the card to the online pick-up counter to get your items.
You may modify all or part of your online concessions order up until the showtime. Visit https://www.cinemark.com/food-and-drink and select your showtime to add additional items. Visit the refund page to remove items you no longer wish to purchase If you would like to change your order, please arrive at the theatre early and speak with the team member at the online pick-up counter who will be happy to help. If you’d rather change your order ahead of time, please see below for instructions on refunding your order. You can then place a new order with your desired items.
You may refund all or part of your online concessions order up until the showtime. Once the showtime for your movie tickets has passed, your order is not refundable. Please note delivery/pickup charges are not refundable. If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your credit card or gift card used to make the purchase. Guests must enter the last 4 digits of the card in Apple Wallet if guest used Apple Pay for online purchase. Sign-in to your account to access your tickets even faster. Request a refund here.
In the unusual situation that a show is cancelled, you will be entitled to a refund for the full purchase price of your tickets and online concessions order, including any service charges. If you have any questions, please contact us.
Refund Processing Information: Refunds may take up to 5-7 business days to reflect on your bank account. Refunds conducted on the same date of the transaction will be voided and the original pending charge will fall off the applicable account in up to 5-7 business days.
In the unusual situation that a show is cancelled, you will be entitled to a refund for the full purchase price of your tickets and online concessions order, including any service charges. If you have any questions, please contact us.
Refund Processing Information: Refunds may take up to 5-7 business days to reflect on your bank account. Refunds conducted on the same date of the transaction will be voided and the original pending charge will fall off the applicable account in up to 5-7 business days.